Security and Reliability Safeguards

At Innovocrete (Pvt.) Ltd. we know that our customers rely on us as an important part of their business processes and record keeping. We take our responsibilities to our customers seriously, and the security and reliability of the software, systems and data that make up the CloudCount application are our top priority.

SSL

All information traveling between your browser and Innovocrete (Pvt.) Ltd. and CloudCount is protected from eavesdroppers with 256-bit SSL encryption. The lock icon in your browser lets you verify that you aren’t talking to a phishing site impersonating Innovocrete (Pvt.) Ltd. or CloudCount and that your data is secure in transit.

Firewalls

The CloudCount application – including your data – rests securely behind firewalls.
Vulnerability scanning

CloudCount’ servers are scanned for vulnerabilities regularly. These scans test our servers both from the Internet and from inside our network, and any newly-identified problems are addressed as quickly as possible.

Strong encryption

CloudCount uses industry standard encryption protocols and practices to responsibly transmit sensitive information (including cardholder data).

Physical security

The CloudCount servers are located in state-of-the-art datacentres, which have strong access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data and manage your billing.

Secure Development Practices

CloudCount developers follow the secure development practices described in OWASP. Furthermore, we subscribe and adhere to the principals of least access.

Breach Notification

If there is a security and/or privacy breach that occurs, we will notify the necessary authorities and impacted customers within the legally required timelines based on the Applicable Data Protection Law.

Managed hosting

The CloudCount Application utilizes the DigitalOcean Cloud platform for hosting requirements. With a vast array of clients with varying needs, the DigitalOcean Cloud platform provides an environment that allows for the fast delivery of features, continued product innovation, reliable security and stability and a reduced chance of downtime.

Backups

The data in your CloudCount account is regularly backed up daily to prevent any data loss due to hardware failure.

If you have any security concerns or questions please feel free to contact us directly.